Does your company use a scheduling service to generate revenue as a customer service tool? These can be highly beneficial in securing appointments and serving customers. However, if there’s something lost in translation, it can lead to poor customer service and lost revenue. In today’s blog from Akorbi, we discuss these issues and how to resolve them using translation and interpretation services.
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Poor Communication = Lost Revenue
Fifty-five percent of a message is conveyed through nonverbal elements such as posture, facial expressions and gestures. Thirty-eight percent is conveyed through certain vocal elements such as intonation and inflection. If a customer is calling your business and doesn’t speak the language of the area where you’re based, you could be missing out on NINETY-THREE PERCENT of what they are requesting.
This can translate to poor customer service and possibly lost sales.
Our interpreters not only speak the native language, but they are also aware of regional dialects and cultural customs. This can improve the sales process by understanding the entire message, not just the words.
For really effective interpretation services, it’s best to work with a company that works with native speakers and industry experts who can provide precise message meaning. This allows you and your staff the ability to respond to the customer quicker and provide them with what they need rather than guessing what you think they might want. Good customer service parlays into strong, positive word-of-mouth advertising, which costs substantially less than regular advertising and can be extremely powerful.
What happens when your customers write to your business? You need translation services.
At Akorbi, we offer translation services for more than 170 languages, 24 hours a day, 7 days a week. This can improve communication in more ways than one.
Our translation specialists can download a message and translate quickly, making sure you never miss a sales opportunity.
With any form of good, effective communication, consistency is key. That’s why long-term marriages and friendships work – they have a consistent form of communication that all parties understand.
Doing business with your customers is no different. At Akorbi, we assign the same internal production team to your business, creating that special connection between seeing a message and translating it time and time again. We have found this is a win-win for both our customers and our staff.
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Akorbi’s Translation Services
Akorbi utilizes the best industry practices when it comes to our translation and interpretation services. Contact Akorbi online or call 1-877-4-AKORBI for more information on what we can do for your business!