Global and Near-Shore Locations
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Akorbi’s state-of-the-art facilities provide:
- Inbound, outbound, back-office, language, email and chat support.
- Locations in the U.S., Latin America, Africa and Asia to best suit your business needs.
- 1000+ seat capacity.
- Access to exceptional Spanish-English bilingual speakers and the ability to support over 170 languages.
- Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior.
- Fully redundant data and communications infrastructure.
- Completely integrated security system, access control and cameras.
- Integrated UPS and on-site generator systems to ensure 100% uptime.
Akorbi’s Multilingual Contact Center Location Highlights:
- St. Vincent, Cape Verde
- Pereira, Colombia
- Eddis Ababa, Ethiopia
- Dakar, Senegal
- Gilbert, Arizona
- Nairobi, Kenya
St. Vincent, Cape Verde
- Provides a variety of services, including accounting support, customer service, translations, telephonic andvideo remote interpretation, claims processing, project management for localization and much more.
- Supports a variety of languages, including English, European Portuguese, Cape Verdean Creole, Brazilian Portuguese, German, Spanish, French, Afrikaans, Zulu, Arabic, Somali, Berber, Amharic, Oromo, Swahili, Hausa, Manding, Fulani, Yoruba & more.
- Strategically located with only a 5 hr. time zone difference from U.S. Central Time.
- Offers a politically supportive business climate with very flexible immigration laws, which allows us to recruit the best talent throughout Africa.
Pereira, Colombia
- Provides a variety of services, including telephonic and video remote interpretation, customer service, general business process outsourcing and more.
- Located in what is known as the “Golden Triangle” of Colombia in the middle of the main cities of Bogota, Medellin and Cali.
- Offers a highly qualified workforce that is detail-oriented and more cost-effective than many Eastern countries.
- Supports English and Spanish.
- Key hub for Spanish customer service support for many North American companies.
Cartago, Colombia
- Provides a variety of services, including telephonic and video remote interpretation, customer service, general business process outsourcing and more.
- Offers a highly qualified workforce that is detail-oriented and more cost-effective than many Eastern countries.
- Supports English and Spanish.
- Key hub for Spanish customer service support for many North American companies.
Dakar, Senegal
- Staffed exclusively with college graduates and post graduates specialized in IT, Business, Finance & Accounting, Project Management & Marketing.
- High English skill levels for both written and spoken interactions.
- Primary language capabilities for French, English and several African and Western European languages.
- An ideal business solution to provide: customer service, technical help desk. finance & accounting, interpretation, translation & project management support.
Gilbert, Arizona
- Offers telephonic and video remote interpretation, technical help desk and customer service support.
- Supports American Sign Language, as well as a variety of languages, such as Spanish, Arabic, Vietnamese, Somali and many more.
- Provides in-country language compliance support.
- Ability to support large scale English and Spanish bilingual campaigns with experienced customer service agents.
Nairobi, kenya
- Official languages are English and Swahili
- Offers telephonic and video remote interpretation as well as business process outsourcing.
- Supports Swahili, Somali, Kinyarwanda, Kirundi, Arabic, Luo Somali, Manding, Fulani, Yoruba, Lingala, and English.
- Key industries are agriculture, forestry, fishing, mining,
manufacturing, energy, tourism, and financial
services
addis ababa, ethiopia
- Official languages are English and Swahili
- Offers telephonic and video remote interpretation, business process outsourcing.
- Supports Tigrinya, Amharic, Oromo, and English.
- Key industries include agriculture, forestry, fishing, mining, manufacturing, energy, tourism, and financial services