Claudia P. Mirza
CEO and Co-Founder
As Akorbi’s visionary and tireless CEO and co-founder, Claudia Mirza has led the company’s impressive evolution from a language translation company to a global provider of multilingual business solutions, including interpretation, staffing, contact centers, learning services, and localization. Under her leadership, the company has flourished to become an award-winning, fast-growing, international company with a 5-year growth rate (from 2012-2016) of 1,267%.
Claudia is a published author in key industry publications, a sought-after speaker, an inventor with patents pending, a mother of two, a mentor, and a philanthropist. She was recently invited to participate in a roundtable discussion with the Trump Administration at the White House to advocate on behalf of women-owned small businesses.
Claudia’s success and business savvy have garnered her interviews by leading business media such as Forbes and Fortune, as well as local media such as The Dallas Morning News, D CEO and Dallas Business Journal. It has also led to countless awards and recognition that highlight her impressive success.
Claudia holds a business management degree from Cotecnova, Cartago, Colombia and is a graduate of the Tuck-WBENC Executive Education Program at the Tuck School of Business. In addition, she has a management certificate from the Southern Methodist University Cox Executive Education Program and a bachelor of science degree in business administration from the DeVry Institute of Technology. Claudia is a Harvard Business School Alumni from the prestigious Owner/President Management (OPM) Program, Class 52 as well as a bipartisan voter focused on women business issues and the global economy.
Azam A. Mirza
President and Co-Founder
Azam Mirza brings enthusiasm and expertise to his role as Akorbi’s president and co-founder. His commitment to innovative development has distinguished him as a business leader. He is responsible for strategy development and daily business operations, as well as technical initiatives for Akorbi’s comprehensive localization and translation services. Leading a network of global professionals, he has helped clients in multiple industries consistently achieve their business objectives. Through Azam’s unique blend of business and technology prowess, Akorbi has evolved into a premier global provider of localization and translation services.
Azam’s extensive management and technical background includes experience in several vertical sectors including insurance, medical, systems security, finance, human resources, government, real estate and energy. He is well versed in enterprise technology architecture, system design and implementation. He has held leadership roles for a variety of technology programs for Cap Gemini Ernst & Young, Regus Management Group and ENSCO International. He has also managed national security projects for CACI, the Department of Defense and the National BioDynamics Laboratory.
Azam holds a Master’s degree in Electrical Engineering from the University of New Orleans, with a focus on neural networks and routing algorithms. He also secured a Bachelor’s degree from Osmania University in Hyderabad, India. He is a graduate of Southern Methodist University’s Corporate Leadership Program. Azam is currently attending Harvard Business School’s Owner/President Management Program, Class 56.
President of Telephonic Interpretation and Akorbi BPO LLC
As President of Akorbi BPO, Ralph Bonaduce leads Akorbi’s Business Process Outsourcing (BPO) Services division. The division provides international clients with translation, interpretation and transcription services, as well as inbound, outbound and back office support in more than 170 languages.
His impressive 33-year career includes 14 years specifically in the BPO industry. During this time, Ralph has managed BPO operations for Fortune 500 clients in the financial, telecommunications, insurance and cable industries, as well as numerous other industry verticals. He’s supported a wide array of global companies, including Verizon Wireless, JPMorgan Chase, Capital One, Sears Financial Services and MCI – just to name a few.
Ralph’s international experience includes managing service delivery teams in excess of 4,500 employees worldwide. And, his client and operational management experience has taken him around the world, including: Latin America, Canada, India, Australia and United Kingdom. Prior to joining Akorbi, Ralph led international services for several multinational organizations, including: Affinitas Corp., LiveBridge, Inc., HeroBPO and NW Natural. He has established a solid reputation for developing world-class service delivery platforms and for creating and managing high-performing customer service teams around the world.
Ralph has a Bachelor of Arts degree in Business Administration with an emphasis in Marketing from Lewis and Clark College in Portland, Oregon. His post-graduate studies include the Management Development program at Northwest Natural Gas Co., as well as Marketing studies at the University of Oregon.
Edward C. Cavazos, Jr.
Executive Vice President of Interpretation
Director of Staffing
As the Director of Staffing, Hamid is responsible for developing and leading the staffing division in growing and maximizing opportunities while building a platform to scale for future growth that put’s our candidates and clients first.
Prior to joining Akorbi, Hamid brings over 15 years of staffing/work force relations experience from some of the largest staffing organizations in the industry. He has consistently garnered awards based on the high performance of him and the teams that he has guided.
Hamid has extensive experience managing local and national delivery teams in a wide range of verticals that have ranged from engineering to IT. He has created an outstanding reputation as a leader that develops others to enter leadership roles in their organizations.
Hamid has a Bachelor of Arts degree in Political Science with a minor in Law and Economics from Eastern Illinois University. He has completed a number of advanced Sales, Human Resource and Work Force Relations trainings.
President of Language Services
In her role, as the Vice President of Localization at Akorbi, Vera is responsible for the continued excellent delivery to Akorbi clients as well as for expending the Translation services to help companies bring their products to Worldwide markets.
Vera’s 20 plus years localization experience spans various positions from Translator, Localization engineer, Project manager, Group manager and Program director, with the past 10 years at Moravia IT.
Under Vera’s leadership, Akorbi translations is increasing agility, utilizing the latest technology and building up the supply chain to partner with clients to bring in solutions to make their products feel native in any international locale.
VP of Virtual Interpretations Services
Todd Torman’s career has spanned more than 30 years in both technology and language service industries. Now, as the Vice President of Interpretations at Akorbi, Todd provides leadership, vision and direction for worldwide Sales, Account Management and Operations involved with Over the Phone and Video Interpretive services. Todd controls expenses, world- wide pricing models, contract negotiations, new business development and overall profit margin for the business unit. Todd has held multiple positions in sales leadership, product management, marketing and operations in both the language services space as well as Qwest Communications Corporation. In addition, he has developed strategic plans and reviewed merger and acquisition opportunities for GTE Communications Corporation.
Maria Clara Buzzini
Director of Customer Relations and Account Development
Maureen H. Maranca
VP of Finance and Accounting
Vice President of Marketing
As Akorbi’s VP of Marketing, Sarah is responsible for managing and developing Akorbi’s brand strategy across all business units. She works with internal and external clients, as well as industry partners, to build brand awareness and brand equity. Sarah has over 18 years of marketing experience, almost 10 of those spent in the Language Services industry.
Director of Infrastructure, Systems and Security
Jesse Glaesman is an accomplished Information Security Architect. Growing up in the “Big Bang” of the internet he quickly realized the potential for theft, damage and destruction. From his start as a systems engineer and continuing through a wide range of positions in Security and managerial levels, Jesse has been the key to simplifying and designing security solutions for companies around the world.
Now with over 18 years in the industry he helps large companies deal with present and upcoming threats by using his deep technical knowledge as well as strategic and tactical insights to see multiple steps ahead, oversee consequences and ultimately provide the best solution combining key elements from the information security, privacy and IT risk management fields.
Jesse previously worked within Berkshire Hathaway building a mature security program that would measure up to his fellow Berkshire subsidiaries, some of the largest companies in the country. Mainly working in manufacturing environments, he has become an expert in architecting network security solutions that not only protect data but people’s lives.
Director of Akorbi Workforce Solutions
Steve Hawk spent six years as a military intelligence specialist with the U.S. Army’s 82nd Airborne Division before joining the ranks of corporate America. He received his BS in Business Management from Western Governor’s University and was awarded his Project Management Professional (PMP) certification from the Project Management Institute in 2012.
Now, with more than twenty years of industry experience, Steve is an influential, roll-up-your-sleeves professional with comprehensive experience delivering complex workforce and outsourced solutions to global clients. He is a recognized leader in the areas of Staffing, MSP/VMS programs, Outsourced Project Solutions, and IC/Gig worker compliance.
Steve has a long history of achieving goals and exceeding performance targets. He has proven successful at developing world-class processes and building highly skilled teams. While working as a VP for one of the top three staffing agencies in the world, Steve built and led a workforce solutions practice that employed more than 1,400 consultants at multiple global F100 companies and billed in excess of $123M annually.
As the Director of Akorbi Workforce Solutions, Steve is focused on two primary objectives. The first is making sure the processes, methodologies, and people that support Akorbi’s clients are best-in-class. The second is to use the organization’s collective knowledge of the workforce solutions ecosystem to help clients develop and implement programs that are tailored to their specific workforce needs.
Director of Interpretations
As the Director of Interpretations, Debbie is responsible for the implementation and development of business practices, processes, and efficiencies within Akorbi language service division. She oversees the departments from the linguist selected, to the technology platform of ADAPT, to the services provided, onsite, telephone, and video interpretation to clients needing language support. She oversees our partners, vendors and interpreters to ensure they are meeting the compliance requirements under Medicare & Medicaid Services and Section 1557 of the ACA.
ASL Vendor Manager
Jaclyn Evans has worked in the field of the Americans with Disabilities Act (ADA) compliance for almost 20 years. Jaclyn began by learning American Sign Language in elementary school, went on to receive a bachelor’s degree in social work, specializing in services for the deaf and hard of hearing. She has worked in various capacities from interpreting to program management, and in a range of environments from medicine to government. She also has 10 years of experience working with individuals with dual diagnosis of hearing loss and autism. She successfully managed all aspects of a consent decree for a large hospital system to completion for Inova Health Systems, and was a presenter/speaker at the GURIEC National Video Interpreting Symposium 2012 on “Inova Health System and VRI (Video Remote Interpreting)”. She has enjoyed designing and teaching educational programs on a variety of ADA related topics. Jaclyn’s career has focused on ensuring equal access for the deaf and hard of hearing population through unique and customized strategies for every business, company, or individual she works with.
Director of Interpretations - Scheduled Services
In her role, Sara focuses on the development of best practices and team efficiencies within the Akorbi Interpretation division. She oversees the teams tasked with linguist selection, customer scheduling for onsite and video services, and interpretation billing. She manages our relationships with vendors and interpreters to ensure we only partner with the best. Sara has over 18 years of operations experience and holds an Associate degree in business administration. She will be graduating from Southern New Hampshire University with a Bachelor of Arts degree concentrating in business administration in December 2021. On the weekends, you can find her camping with her husband and two sons.