Compliant
Language Solutions
for Healthcare

Improve client and member engagement with a trusted Language Service Partner

Those who work in the medical field, financial field, or another highly-regulated industry understand the difficulties of keeping up with the latest regulatory compliance requirements. To complicate matters, businesses and organizations must also make their compliance documentation accessible to those with limited English proficiency or sensory disabilities. To comply, you need a language services partner that is up-to-date on the latest industry regulations.

At Akorbi, we work with native speakers and industry experts to produce
accurate, high-quality language solutions. We also train our linguists in Centers for Medicare & Medicaid Services (CMS), Affordable Care Act (ACA) Section 508, ACA Section 1557, PCI, PHI, and HIPAA compliance to ensure your translated content and interpretation sessions abide by the latest federal regulations.

Medical Translation and Medicare/Medicaid Compliance in over 170 Languages

Akorbi works with medical experts and native speakers to translate complex medical documentation with complete accuracy. We are also one of the few translation services in the United States that provides Medicare, Medicaid, Affordable Care Act (ACA) Section 508, ACA Section 1557, PCI, PHI, and CMS compliant services. This ensures that your medical documentation is accessible to all patients regardless of their English proficiency, so your hospital or clinic can provide high-quality care and reduce the risk of CMS violations.

 

508 Compliant Services

Section 508 of the United States Workforce Rehabilitation Act of 1973 requires that all information technology produced, maintained, or used by the federal government is accessible to people with disabilities. This is for good reason considering that nearly 20% of the web audience has a disability that requires assisted technology. At Akorbi, our translators are trained in 508 compliance so your digital content is accessible to anyone with visual, hearing, or cognitive disabilities.

Compliance with Section 1557 of the Affordable Care Act

As of July 18, 2016, healthcare providers are now mandated to comply with Section 1557, the nondiscrimination provision of the ACA, which broadly prohibits discrimination in healthcare or health coverage on the basis of race, “color”, national origin, immigration status and English language proficiency. It also requires health care providers to provide patients access to qualified interpreters.

Section 1557:

  • Prohibits the use of minor children to serve as interpreters except in emergency situations when a qualified interpreter is not available.
  • Limits the use of adult family members, friends and bilingual or multilingual staff as medical interpreters when certain criteria are not met.
  • Makes it illegal to require an individual with limited English proficiency to provide his or her own interpreter during medical encounters.
  • Requires document support for up to the top 15 languages in our area as outlined by CMS.
  • Requires all notifications, including notice of interpreter support, to be in the native language of the Limited English Proficient (LEP) member.

A Qualified Interpreter:

  • Adheres to generally accepted interpreter ethics principles, including client confidentiality.
  • Demonstrates proficiency in speaking and understanding both spoken English and at least one other spoken language.
  • Is able to interpret effectively, accurately, and impartially, both receptively and expressly, to and from such language(s) and English, using any necessary specialized vocabulary and phraseology.

Think you have a Qualified Interpreter on your staff?

Akorbi can help you get your staff members tested, assessed and verified by an accredited third party.  Please complete the form to obtain more information on this option.

PHI and PCi compliance:

PCI and PHI regulations are designed to protect personal, identifiable information. While PCI protects financial information such as credit card and social security numbers, PHI protects health information. To abide by these guidelines, you need to partner with a company that hires translators with PCI and PHI experience to protect your privacy. Ensure they use a secure IT infrastructure to further protect your important information from potential hacks and other risks. By using a PHI and PCI compliant translation service, you can ensure that you are abiding by privacy regulations and protecting your customers, members or patients throughout the translation process.

PHI and PCI graphic

Akorbi's Qualified Interpreters Help Keep you Compliant