The COVID-19 pandemic has changed the way we think about communication. Pre-pandemic, gathering, or providing services in person was considered the best option for effective communication and customer service. But the pandemic challenged us to find creative ways to communicate remotely while still offering quality services to customers.
Video remote interpretation (VRI) is an excellent way for businesses to adapt to the growing movement toward remote services.
In this blog post, Akorbi Digital explains why video interpretation services are vitally important as we shift toward a “new normal.”
VRI Is a Vital Tool During a Health Crisis
Video interpretation is an invaluable tool during a health crisis such as the COVID-19 pandemic. COVID-19 is still a significant issue worldwide, and unfortunately, the world is bound to be faced with more global health issues in the future.
Since March 2020, VRI has helped people overcome language and communication barriers in the medical, education, and countless other industries, without the need for in-person interpretation. With schools closing and hospitals becoming overloaded with patients, remote capability for interpretation became a vital resource.
VRI Supports the Shift to Remote Work
As communities began to lockdown to prevent the spread of the virus, a massive amount of employees started working remotely for the first time. After working remotely for a year or more, employees found that they valued remote work and did not wish to return in person–prompting a considerable shift toward remote work all over the world.
Due to this shift, finding an interpreter who is willing to offer an in-person interpretation may become increasingly difficult. Making the shift to video interpretation will help ensure your company doesn’t waste any time hiring for in-person services that are becoming scarce.
VRI is Remote Without Sacrificing Quality
Unlike over-the-phone, audio-only interpretation services, VI is a remote service that preserves the quality of interpretation. By adding a visual component, VRI interpreters can see those receiving the service’s body language and facial expressions. This allows the interpreter to understand the person better and improves communication, empathy, and connection.
Maintaining a strong bond and connection with customers is vital to any business enterprise, and VRI allows users to preserve this bond without providing in-person services.
Ask Akorbi About High-Quality Video Interpretation Services
Akorbi Digital is ready to help you provide the highest-quality video interpretation services to your clients, helping you adapt to the new normal. For more information, contact Akorbi online or call 1-877-4-AKORBI.