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Over-the-Phone Interpretation for Customer Service

Customer service rep

There are many uses for over-the-phone interpretation services. Thanks to round-the-clock availability and reliable accuracy, the services make a big difference in urgent or demanding situations. One of the most practical applications for over-the-phone interpreters is customer service. For businesses that operate in international markets, customer service can be difficult. In today’s blog post, Akorbi explains why over-the-phone interpreters are a great option for customer service solutions. 

Localized Interpreters 

An important aspect of over-the-phone interpretation in customer service is localization. When someone calls looking for customer service, and they speak a different language, it’s important that they are put in contact with someone that not only speaks their language, but also speaks it well. Nothing is more frustrating than a customer service call with someone who doesn’t understand your dialect. Having localized interpreters is a key aspect of over-the-phone interpretation. 

Instant Service

Customer service is all about timeliness. Nobody wants to be on hold for hours, and the best way to ensure that doesn’t happen is to have someone ready to help who speaks their language. With over-the-phone interpretation, your customers, clients, or patients will have around the clock access to customer service solutions. This is especially important for international businesses whose headquarters or location might not be in the same timezone as the customer in question.


For international businesses, staffing multilingual customer service in-house is time-consuming and expensive. The more time your staff spends doing customer service, the less time they will spend on profitable tasks. Over-the-phone interpretation for customer service will free your employees to focus on high-value work, saving you money in the long run and making your business more efficient. 

Contact Akorbi for Over-the-Phone Interpretation

If you are looking for multilingual customer service solutions for your international business, over-the-phone interpretation is a valuable option. To find out more about how Akorbi can help, get in contact with us today at (214) 256-9222 or contact us online

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