Understanding your needs to help you grow

CLAUDIA P. MIRZA

what WE DO

Our worldwide contact centers provide multilingual support, bilingual agents, competitive rates and exceptional quality. Our wide array of customized contact center services can support you near-shore or internationally and enhance your ROI and customer experience.
CLAUDIA P. MIRZA

STATE-OF-THE-ART
FACILITIES PROVIDE:

- Inbound, outbound, back-office, language services, email and chat support.
- Locations in the U.S., LATAM and Africa.
- Language support in over 170 languages.
- Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior.
Akorbi language services

FRESH CONTENT

Want to increase your outbound sales per hour? Akorbi has proven we can help with that.
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OUR SERVICES

MULTILINGUAL SOLUTIONS

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We provide an array of customizable solutions with language support in English, Spanish, French, Portuguese, German, Italian, and many other languages.

GLOBAL AND NEAR-SHORE LOCATIONS

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We are a U.S.-based company with contact centers in the US, LATAM, and Africa.

 

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ROI AND CUSTOMER EXPERIENCE ENHANCEMENT

Our experienced team will work with you to meet your ROI and business goals while also enhancing your customer experience.

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COMPLIANT AND SECURE SOLUTION

HIPAA and PCI-compliant centers with completely integrated security systems, access control, and cameras. On-site generator systems ensure 100% uptime.

 

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COMPLETE SERVICE PROVIDER

Create a completely customized solution to meet your business needs when we partner with other service offerings from Akorbi.

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FRESH CONTENT – A BPO Case Study

Want to increase your outbound sales per hour? Akorbi has proven we can help with that. Read our latest BPO case study about how an Akorbi outbound telemarketing (OBTM) campaign increased our client’s sales per hour by 300% in just 2 months.

RALPH BONADUCE
Our Leaders

Ralph Bonaduce

President of Akorbi BPO LLC
His impressive 33-year career includes 14 years specifically in the BPO industry. During this time, Ralph has managed BPO operations for Fortune 500 clients in the financial, telecommunications, insurance and cable industries, as well as numerous other industry verticals. He’s supported a wide array of global companies, including Verizon Wireless, JPMorgan Chase, Capital One, Sears Financial Services and MCI – just to name a few.
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Industries we support:

CERTIFICATIONS
AND AWARDS

ISO 13485:2016

Certification: ISO 13485:2016
Certification body: SRI
Objective: Certified to provide language translation and related services for the medical device industry.
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ISO 9001

Certification: ISO 9001:2015
Certification body: SRI
Objective: ISO 9001 certified staffing and translation company.
50 Fastest Women Owned and Led Logo

50 Fastest Women-Owned / Led

Certification: Women-Owned Enterprise
Certification body: Women’s Business Enterprise National Council – Southwest
Objective: Certified to conduct business as a woman-owned business.
Dallas 100 Award - SMU Cox Caruth Institute Logo

Dallas 100

For 30 years, the Caruth Institute for Entrepreneurship at the SMU Cox School of Business and the Dallas 100TM sponsors have celebrated the innovative spirit, determination and business savvy of area entrepreneurs. We have saluted the diversity, creativity and resolve it takes to create and sustain a successful business in today’s competitive environment.

Minority Business Enterprise

Certification: MWBE Minority Business Enterprise
Certification body: State of Tennessee
Objective: Certified to perform business at the state of Tennessee level as a Minority Business Enterprise.

Proud Sponsors of Translators Without Borders

Translators without Borders is a nonprofit working toward a world without language barriers.

CSA Research

Common Sense Advisory (CSA) Top 30 NA Language Service Providers Rankings:

  • 2020
    • Global: 29
    • North America: 11

Nimdzi Insights

Nimdzi is a market research and international consulting company that works towards
providing clients with the insights needed to succeed on a global scale.

  • 2018
    • Global: 24
    • North America: 12
  • 2019
    • Global: 36
    • North America: 11
  • 2020
    • Global: 35
    • North America: 12

Women Owned

Certification: Women-Owned Enterprise
Certification body: North Central Texas Regional Certification Agency
Objective: Certified to perform business at the local government level as a MWBE.

Slator LSP Index

The Slator 2020 Language Service Provider Index is a ranking and index of the world’s largest language service providers, translation agencies, localization providers, interpreting services providers, and language technology companies.

  • 2018
    • Global: 28
    • North America: 13
  • 2019
    • Global: 27
    • North America: 9
  • 2020
    • Global: 26
    • North America: 10

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