Multilingual Call Centers

Multilingual Call Centers

Akorbi Multilingual Call Centers

Are you looking for a contact center for your BPO needs that provides multilingual support, bilingual agents and competitive rates? Would you prefer a location that is only a short flight away and has a minimal time zone difference? If so, Akorbi is the partner for you! Akorbi provides all of this and so much more.

Akorbi’s world-wide contact centers provide multilingual support, bilingual agents, competitive rates and exceptional quality. We’ll work with you to best support your business goals and ROI objectives with our wide array of customized BPO services.

Akorbi’s Customized BPO Services

Akorbi's BPO offices are strategically located in downtown Santo Domingo, Dominican Republic. It's the ideal location for the Americas because:

  • Time zone differences are minimal - 2 hours from CST.
  • It's a short 2 hour, 10 minute flight from Miami.
  • Airlines offer as many as 18 flights there daily.
  • Santo Domingo's English speaking population is approaching 30%.
  • There's an excellent understanding of U.S. cultural norms and outstanding experience servicing U.S. consumers.
  • Integrated UPS and on-site generator system to ensure 100% uptime.
  • Completely integrated security system, access control and cameras.
  • Fully redundant data and communications infrastructure.
  • Customer service, level 1 and level 2 technical help desk, marketing and sales support, database management and many other services.
  • Access to exceptional Spanish-English bilingual speakers and ability to support over 170 languages.
  • Inbound, outbound and back-office support.

 

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Key industries served:

  • Healthcare
  • Financial
  • Pharmaceutical
  • Legal
  • Insurance
  • Manufacturing
  • US Government
  • Telecommunications
  • Technology

Industry certifications and compliance:

  • ISO 9001:2009
  • ISO 13485:2003
  • EN 15038
  • HIPAA
  • 508 Compliance provider
  • MWBE Certified Global Business Solutions Provider

Akorbi's state-of-the-art facility provides:

  • Locations in the U.S., Latin America and Asia to best suit your business requirements.
  • 1000+ seat capacity.
  • Access to exceptional Spanish-English bilingual speakers and the ability to support over 170 languages.
  • Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behaviors.
  • Fully redundant data and communications infrastructure.
  • Completely integrated security system, access control and cameras.
  • Integrated UPS and on-site generator systems to ensure 100% uptime.

Services Provided Include (but are not limited to):

Inbound

Outbound

Email/Chat

Language Services

Customer Service
Sales and Lead Generation
Socail Media
Interpretation
Help Desk
Database Management
Data Mining
Translation
Enrollment and Applications
Back Office
Content Moderation
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