Akorbi Multilingual Contact Centers

Are you looking for a contact center partner that provides multilingual support, bilingual agents and competitive rates for a wide range of services?

Do you need support for rare languages?

Are you in a highly-regulated industry that requires in-country language compliance?

Akorbi’s worldwide contact centers provide multilingual support, bilingual agents, competitive rates and exceptional quality. We’ll work with you to best support your business goals and ROI objectives with our wide array of customized BPO services.

Key industries
served:

  • Healthcare
  • Financial
  • Pharmaceutical
  • Legal
  • Insurance
  • Manufacturing
  • US Government
  • Telecommunications
  • Technology

Industry certifications and compliance:

  • ISO 9001:2009
  • ISO 13485:2003
  • EN 15038
  • HIPAA
  • 508 Compliance provider
  • MWBE Certified Global Business Solutions Provider

Akorbi’s state-of-the-art facility provides:

  • Inbound, outbound, back-office, language, email and chat support.
  • Locations in the U.S., Latin America, Africa and Asia to best suit your business needs.
  • 1000+ seat capacity.
  • Access to exceptional Spanish-English bilingual speakers and the ability to support over 170 languages.
  • Agents who have outstanding experience servicing U.S. consumers and an excellent understanding of U.S. cultural norms and behavior.
  • Fully redundant data and communications infrastructure.
  • Completely integrated security system, access control and cameras.
  • Integrated UPS and on-site generator systems to ensure 100% uptime.

Services Provided Include (but are not limited to):

Inbound

Customer Service

Help Desk

Enrollment and Applications

Outbound

Sales and Lead Generation

Database Management

Back Office

Email/Chat

Social Media

Data Mining

Content Moderation

Language Services

Interpretation

Translation

Transcription

Worldwide Location Highlight:

St. Vincent, Cape Verde

    • Provides a variety of services including accounting support, customer service, translations, telephonic and video remote interpretation, claims processing, project management for localization and much more
    • Supports a variety of languages including European Portuguese, Portuguese Creole, Brazialian Portuguese, German, Spanish, French, Afrikaans, Zulu, Arabic, Somali, Berber, Amharic, Oromo, Swahili, Hausa, Manding, Fulani, Yoruba and more
    • Strategically located with only a 5 hr. difference from U.S. CST
    • Offers a politically supportive business climate with very flexible immigration laws, which allows us to recruit the best talent throughout Africa

With Akorbi, you have access to a variety of translation and localization solutions to help you meet your global business needs. We’ll work with you to choose the best solution, or combination of solutions, to best support your project and maximize your budget. You’ll be able to choose from the following solutions:

Santo Domingo, Dominican Republic

  • Provides a wide array of services, including customer service, level 1 and 2 technical help desk, marketing and sales support, database management, telephonic and video remote interpretation, call scheduling, recruiting, localization project management and more
  • Supports a variety of languages including English, Spanish, Haitian Creole, and French
  • The English-speaking population is approaching 30%, and they have an excellent understanding of U.S. cultural norms and outstanding experience servicing U.S. consumers
  • Minimal time zone difference (2 hrs. from CST) and short (2 hr., 10 minute) flight from Miami

Barranquilla, Colombia

  • Provides a variety of services including telephonic and video remote interpretation, customer service, general business process outsourcing and more
  • Offers a highly qualified workforce that is detail-oriented and more cost-effective than many Eastern countries
  • Supports English, Spanish, Portuguese, French and more
  • Key hub for customer service support in Spanish for many North American companies

San Salvador, El Salvador

  • Provides a variety of services including telephonic and video remote interpretation, customer service, general business process outsourcing and more
  • Highly trained customer support workforce that’s fluent in English, Spanish, and Native American languages such as Quechua, Mayan and Guarani

Gilbert, Arizona

  • Offers telephonic and video remote interpretation, technical help desk and customer service support
  • Supports American Sign Language, as well as a variety of languages such as Spanish, Arabic, Vietnamese, Somali and many more
  • Provides in-country language compliance support
  • Ability to support large scale English and Spanish bilingual campaigns with experienced customer service agents

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