International Staffing: Building a Global Workforce the Right Way

It’s no secret that identifying and hiring highly qualified candidates is one of the most important steps in building a successful company. But when your organization is ready to expand into new markets worldwide, finding the right talent becomes even more complicated. Hiring someone who lists a foreign language on their resume is never enough. In fact, the selection process is much more nuanced.

 

Four Key Factors to Investigate in Global Hiring

Language fluency—not just language proficiency—is essential for outward facing roles. A native English speaker may have studied a second language in school or college, but this doesn’t mean they can engage in a sophisticated discussion or negotiate a contract with C-suite executives in another country. Unfortunately, if an employee is unable to truly speak the business language of their target market, an employer may not even know that opportunities are being missed due to subpar communication.

Cultural expectations and customs are another area where there is no substitute for real world experience. For example, in Latin America the role of relationships and personal trust in business is completely different than the transactional approach in countries like Germany or Switzerland. Choosing a job candidate who knows how to behave in specific social and business settings helps ensure success.

Hiring locally might reduce issues with language and culture, but there can be other factors at play under the surface. Even regional differences can constitute a significant barrier in trying to build a strong presence in some nations. During the hiring process, identifying prejudices or allegiances that could hamper job performance is important.

What is the candidate bringing to the table? For roles like sales, networking is always a big part of the equation. In some countries, simply working hard isn’t enough to break into the “right” circles. A job candidate who already has strong connections within your target market would be a substantial asset.

Can a Global Staffing Partner Help?

As you can see, navigating the international hiring process can be very complex. A staffing agency may be able to step in and help fill the role of talent sourcing and recruitment. However, making the right choice in this area poses a challenge of its own. There are some simple ways to narrow down your search for the best agency to fill your global staffing needs. Here are a few questions to start with:

  • Does the agency offer other international and multilingual services, indicating a greater depth of resources?
  • Do they have global offices, or are they located only in one region?
  • What kind of research are they willing to do to learn about what your company needs?
  • What is their process for identifying the best candidates for a multilingual or international position?

How You Can Help the Staffing Process Along…

Of course, you also need to be prepared to provide information to help your selected staffing partner find the right talent. In addition to the standard job description and the desired level of industry experience, an agency needs to know:

  • The country/city the employee will be working in
  • Whether they will be working remotely from the U.S. or on location
  • The length of the engagement if extended travel or expatriation is required
  • What support will be available to the employee if working internationally
  • The types of internal and external interactions they will be expected to have in their assigned role

All of this information can help qualify or disqualify candidates more quickly, aiding your search for your next set of global employees.

The right multilingual and multicultural staffing partner can make your global expansion plans go much more smoothly. To learn more about making smart decisions for international hiring, contact our team of experts at Akorbi today.

About Akorbi:

Akorbi provides enterprise solutions that empower companies to achieve success in the global economy. It helps companies connect with employees, vendors and customers in over 170 languages 24×7, in any modality, from any location. Akorbi’s customizable, enterprise solutions include: technical and multilingual staffing, learning services, multilingual contact centers, video remote solutions, translation/ localization and in-person interpretation services.

www.akorbi.com | 214.256.9222

6504 International Parkway | Suite 1500 | Plano, Texas 75093

Akorbi Ranked as the #33 Fastest-Growing Company in the Dallas Area in the SMU Cox Dallas 100

Only translation, interpretation, contact center and e-Learning provider to be included in prestigious list for 2nd year in a row

DALLAS, TX – December 5, 2016 – Akorbi was ranked as the 33rd fastest-growing company in the Dallas area (up 13 spots from its #46 ranking in 2015) at SMU Cox’s 26th Annual Dallas 100 Awards ceremony on November 29th.  For the second year in a row, Akorbi was the only translation, interpretation, contact center and e-Learning provider to be recognized in the impressive list of fast growth companies, which spanned just about every industry.  Hundreds of entrepreneurs, community leaders and business executives were part of the prestigious event, which took place at the Omni Dallas hotel.

Since being founded in 2003 by Azam and Claudia Mirza, Akorbi’s revenues have soared.  Earlier this year, the company competed with the fastest-growing companies across the U.S. and secured the #501 spot on the 2016 Inc. 5000 with 758% growth in the last three years.  The Women Presidents’ Organization also ranked it as the #12 fastest-growing woman-owned/led company globally.

Akorbi’s impressive growth has been largely due to the launch of a wide range of multilingual business services (such as staffing, contact centers and e-Learning), which support clients around the world.  The company’s impressive client base includes many government agencies and Fortune 500 companies.

Annually, SMU Cox ranks the top 100 Dallas entrepreneurial companies based on sales growth during a specific period of time. These companies must be privately-held and based in the Dallas Metroplex. This year, SMU Cox looked for a high percentage in sales growth from 2013-2015 as the main criteria for the Dallas 100. Akorbi’s impressive 758% growth in recent years makes the company highly deserving of this recognition.

“It’s an honor to be recognized among so many impressive and fast-growing companies in the Dallas area,” said Azam Mirza, President of Akorbi. “We are incredibly grateful for the support of our community, SMU Cox, as well as our outstanding team, which works tirelessly to serve our clients and distinguish Akorbi in such highly competitive industries.”

About Akorbi

Akorbi offers global and multilingual business solutions in more than 170 languages to some of the largest companies in the world. The company offers a full range of language, localization and global marketing solutions, including: professional staffing, translation, interpretation, multilingual call centers, business process outsourcing, video remote technologies, sign language interpretation, alternate formats, transcription, eLearning and eDiscovery. The company holds several certifications including ISO 9001:2008, ISO 13485:2003, EN 15038:2006 and M/WBE Certification.  For more information, visit www.akorbi.com or call 1.877.4.AKORBI.

Akorbi Ranks #501 in Inc. 5000 Based on Impressive 3-Year Growth of 758%

PLANO, Texas – November 8, 2016 – Akorbi, a leading provider of multilingual business solutions, has been ranked by Inc. magazine as #501 in its prestigious Inc. 5000 list, making it one of the fastest-growing private companies in the U.S.  The ranking was based on a remarkable growth rate of 758% from 2012 to 2015.  Since 1982, the Inc. 5000 has highlighted the nation’s most successful private companies and has become a symbol of entrepreneurial success.  Akorbi received the award during the three day conference in San Antonio, Texas, which took place October 21-23.

 

Akorbi’s fast-growth can be attributed to the fact that it’s one of the most diversified companies in the language services industry.  In the last few years, the company has expanded globally and added a variety of new services, including multilingual staffing, business process outsourcing, multilingual call centers, eLearning, interpretation, video remote technologies and so much more.

 

Akorbi also continues to improve its competitive edge by developing proprietary technology.  This year, the company introduced its Unified Multilingual Communication’s Platform (UMCP) which, among other things, is helping companies in the healthcare industry be compliant with Section 1557 of the Affordable Care Act.  Section 1557 prohibits using non-certified interpreters, except in emergency situations.  Akorbi’s UMCP gives healthcare providers access to certified interpreters and translators, from any service provider, in every mode of communication (voice, video and in-person) through a single, secure platform.

 

“We are extremely honored to be part of this exclusive list with so many impressive and fast-growing companies,” said Azam Mirza, President and co-founder of Akorbi. “Our growth wouldn’t be possible without the support and dedication of our more than 600 team members around the world, including our co-founder Claudia Mirza, who work tirelessly to support our global clients and make Akorbi an industry leader.”

 

The Inc. 5000 is the most competitive list of fast-growing private companies.  This year, the average three-year growth rate was a staggering 433% and the aggregate revenue was $200 billion.  The companies generated 640,000 jobs from 2012-2015 – about 8% of all jobs created in the entire economy during that time. The complete results of the Inc. 5000 can be found at www.inc.com/inc5000.

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AKORBI RANKS #501 IN INC. MAGAZINE’S 2016 INC. 5000

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About Akorbi

Akorbi offers multilingual business solutions in more than 170 languages to some of the largest companies in the world. The company offers a full range of language, localization and global marketing solutions, including: professional staffing, translation, interpretation, video remote technologies, multilingual call centers, business process outsourcing, sign language interpretation, alternate formats, transcription, eLearning and eDiscovery. The company holds several certifications including ISO 9001:2008, ISO 13485:2003, EN 15038:2006 and M/WBE Certification.  For more information, visit www.akorbi.com or call 1.877.4.AKORBI.

 

More about Inc. and the Inc. 500|5000

The 2016 Inc. 5000 is ranked according to percentage revenue growth when comparing 2012 to 2015. To qualify, companies must have been founded and generating revenue by March 31, 2012. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2015. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2012 is $100,000; the minimum for 2015 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/inc5000.

 

Contact:
Veronica Thomison
MPR Source, Inc. for Akorbi
214.893.3740
vthomison@mprsource.com

The U.S. Hispanic Chamber of Commerce Names Akorbi CEO Claudia Mirza 2016 Businesswoman of the Year

Claudia MIrza

Plano, TX – Oct. 12, 2016 – Claudia Mirza, CEO and co-founder of Akorbi, received the U.S. Hispanic Chamber of Commerce’s (USHCC) 2016 Businesswoman of the Year Award. Hundreds of Hispanic business, corporate and community leaders from across the U.S. attended the awards’ luncheon, which took place at the USHCC’s National Convention in Miami.

Every year, the USHCC recognizes a female entrepreneur who exemplifies the best of America’s business community through her outstanding leadership, pioneering spirit and social and economic contributions.

“Claudia is a steadfast businesswoman whose enterprise continues to reach new heights, and she inspires business leaders everywhere,” said Javier Palomarez, USHCC President and CEO.  “We are proud to recognize her as the 2016 Businesswoman of the Year.”

Claudia founded Akorbi in 2003 as a home-based translation business.  Today, the company is a global provider of multilingual business solutions with locations around the world and more than 600 employees.  The company serves some of the largest companies and organizations in the world including MoneyGram, Aetna, Health Services Corp. and Fossil, as well as leading technology companies.

“I am incredibly honored to receive this award from the USHCC – an organization that does so much to support Hispanic entrepreneurs across our country,” said Claudia Mirza, CEO and co-founder of Akorbi.  “As an immigrant from Colombia, this is proof that the U.S. is truly the land of opportunity, where we can live the American Dream through hard work, a clear vision and the support of amazing organizations like the USHCC.”

Akorbi’s vision and leadership has led Akorbi to experience explosive growth in recent years.  This year, Akorbi landed the #501 spot in the 2016 Inc. 5000 with 758% growth, and the #12 spot in the Women Presidents’ Organization’s 2016 list of fastest-growing woman-owned/led companies in the world.  The company has also been recognized as the fastest-growing language service provider in the world.

Claudia also does much to give back and help her community and other entrepreneurs.  She’s served two terms on the Board of The Greater Dallas Hispanic Chamber of Commerce and has joined the Board of the Women Presidents’ Organization.

About Akorbi

Akorbi offers global multilingual business solutions in more than 170 languages to some of the largest companies in the world.  The company offers a full range of language, localization and global marketing solutions, including:  multilingual staffing, translation, interpretation, multilingual call centers, business process outsourcing, video remote technologies, sign language interpretation, alternate formats, transcription, eLearning and eDiscovery.  The company holds numerous certifications including ISO 9001:2008; ISO 13485:2003, EN 15038:2006 and M/WBE certification.  For more information, visit akorbi.com or call 1.877.4.AKORBI.

About the USHCC

The USHCC actively promotes the economic growth, development and interests of more than 4.1 million Hispanic-owned businesses that, combined, contribute over $661 billion to the American economy every year.  It also advocates on behalf of 260 major American corporations and serves as the umbrella organization for more than 200 local chambers and business associations nationwide.  For more information, visit ushcc.com.  Follow the USHCC on Twitter @USHCC.

CONTACT:       Veronica Thomison
MPR Source, Inc.
vthomison@mprsource.com
214.893.3740

The Women Presidents’ Organization and American Express Recognize Akorbi as the 12th Fastest-Growing Women-Owned/Led Company Globally

Akorbi’s fast and impressive growth was celebrated during the Women Presidents’ Organization’s (WPO) 2016 Annual Conference, in partnership with American Express. On April 8th, hundreds of business owners and executives from around the world gathered at the dinner and awards ceremony held at The Baltimore Marriott Waterfront in Baltimore, Maryland, to celebrate the impressive growth and success of the world’s 50 fastest-growing, women-owned/led companies. The awards ceremony was part of the WPO’s 3-day conference, which took place April 7 – 9.

Claudia Mirza, CEO of Akorbi, Named One of North America’s Top Women Entrepreneurs by EY

Claudia Mirza, CEO of Akorbi, Named One of North America’s Top Women Entrepreneurs by EY

Plano, Texas – November 16, 2015 – EY announced that Claudia Mirza, CEO of Akorbi, was chosen as one of the 12 entrepreneurs selected for the 2015 North American Entrepreneurial Winning Women™ program. She was the only entrepreneur in North Texas selected for the prestigious program this year.  EY helps the winners accelerate the growth of their companies through training, advice and access to the resources and networks necessary to grow their companies into formidable forces in their respective industries.

 

This year’s diverse class of winners is comprised of some of the most promising women in business today. As a group, they average $11.3 million in revenue with a combined $136 million in revenue. Their three-year growth rate is 164%, and their companies average 116 employees.  This year’s winners faced more competition than ever. EY received record numbers of qualified applications and nominations, and saw a sharp rise in applicants in STEM-related fields. Twenty-eight percent of this year’s applicants were in the technology sector, compared to 9% in 2014.

Akorbi, the fastest-growing language services provider in the world, offers multilingual business solutions in more than 170 languages to some of the largest companies and government agencies in the world. Akorbi offers a wide range of services, including professional staffing, translation, interpretation, multilingual call centers, business process outsourcing, sign language interpretation, e-Learning and eDiscovery services.

“Being part of the 2015 Class of EY Entrepreneurial Winning Women was an amazing experience,” said Claudia Mirza, CEO of Akorbi.  “I have no doubt the experience, knowledge and relationships I’ve developed as a result of going through the program will be invaluable as I continue to build an industry-leading company.  I’m incredibly grateful for the opportunity and would highly encourage other CEOs of fast-growth companies to apply for this phenomenal program.”

 

Launched in North America in 2008, Entrepreneurial Winning Women is a national competition and executive education program that identifies a select group of high-potential women entrepreneurs from the United States and Canada.

 

The entrepreneurs are selected by a panel of independent judges and participate in a customized program designed by EY to catalyze their companies’ growth by accessing seasoned business advisors, improving business know-how, expanding external investment options and providing increased visibility. The program continues to help the entrepreneurs in the years that follow their initial selection. Many past winners stay engaged in this community where they find like-minded peers with common values, purpose and entrepreneurial ambition.  

 

“The women in this year’s class have achieved remarkable things in their careers and for their companies.

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Through our experience as business advisors and the rich entrepreneurial ecosystem we convene, we

can help these entrepreneurs overcome obstacles to achieve their full ambitions,” says Kerrie MacPherson, Principal, Financial Services Office, Ernst & Young LLP, and EY North American Entrepreneurial Winning Women Executive Sponsor.

 

The 12 members of the Entrepreneurial Winning Women class of 2015 received an all-expenses paid trip to the EY Strategic Growth Forum® 2015, a CEO invitation-only gathering of more than 2,000 high-growth business leaders held this week in Palm Springs, CA. The conference presents a one-of-a-kind platform for Entrepreneurial Winning Women to introduce their companies and integrate into a community of EY Entrepreneur Of The Year® winners, top executives, prospective investors and business advisors. The 2015 class members were introduced and honored today at a celebratory luncheon hosted by Steve Howe, Chairman of Ernst & Young LLP and EY Americas Managing Partner, at the EY Strategic Growth Forum.

 

The entrepreneurs were selected for the 2015 program by a panel of independent judges:

  • Mike Cohen, Managing General Partner, VG Partners
  • Sarah Kauss, Founder and CEO, S’well (and a member of the 2014 Class of EY Entrepreneurial Winning Women)
  • Christina Lampe-Onnerud, Founder, Chairman and CEO, Cadenza Innovation, LLC (formerly Founder and CEO, Boston-Power)
  • Steve Streit, Founder, Chairman and CEO, Green Dot Corporation

 

An investment in the advancement of women that now spans more than 30 countries worldwide, the Entrepreneurial Winning Women program is part of EY Women. Fast forward, a global platform designed to accelerate the achievement of global gender parity.

 

“Women’s advancement and leadership are central to business performance and economic prosperity,” says Lisa Schiffman, EY Director and Global Co-lead, Women. Fast forward.  “Through this accelerator and programs such as Entrepreneurial Winning Women, we are using our influence and resources to catalyse opportunities for women in the workforce and advance their interests around the world.”

 

Entrepreneurial Winning Women is conducted in collaboration with several organizations that encourage the development of women-owned businesses, including the Women Presidents’ Organization (WPO), the Women’s Business Enterprise National Council (WBENC), the National Association of Women Business Owners (NAWBO), The Committee of 200 (C200), Golden Seeds, the Kauffman Foundation and Babson College’s Center for Women’s Entrepreneurial Leadership. For more information on the program, visit ey.com/winningwomen.

 

About Akorbi

Akorbi offers multilingual business solutions in more than 170 languages to some of the largest companies in the world. The company offers a full range of language, localization and global marketing solutions, including: professional staffing, translation, interpretation, multilingual call centers, business process outsourcing, sign language interpretation, alternate formats, transcription, e-Learning and eDiscovery. The company holds several certifications including ISO 9001:2008, ISO 13485:2003, EN 15038:2006 and M/WBE Certification.  For more information, visit www.akorbi.com or call 1.877.4.AKORBI.

 

About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

 

EY refers to the global organization, and may refer to one or more of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. For more information about our organization, please visit ey.com. 

 

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