Akorbi Strategically Expands Global Executive Team

Mario Akorbi employee

Mario Gomez Named V.P. of BPO and Contact Center Services

Akorbi has named Mario Gomez Vice President of Business Process Outsourcing (BPO) and Contact Center Services, a strategic partnership that brings Gomez on as a key part of Akorbi’s global executive team. In his position, Gomez will focus on Latin American operations with an emphasis on strategic growth and operational enhancement. The many years of industry experience that Gomez brings to this highly strategic role will help Akorbi to continue meeting the needs of the company’s global clients through targeted services.

According to Gomez, “I am honored to have the support of Akorbi’s executive team as I lead the BPO Division’s global initiatives. I’m excited to be part of a fast-growing company with strong values, as well as the multilingual industry, which has a huge impact in the global economy.”

Gomez’ extensive background in the customer service and call center industry, along with his accounting degree, will allow him to measure results and implement continuous process improvement. He will also enhance current systems, policies and procedures, while also improving customer satisfaction and R.O.I.

“Mario has a consistent history of operational excellence and creating an exceptional customer experience,” said Azam Mirza, Akorbi’s President and co-founder. “His dedication and commitment have helped drive our growth by delivering world-class services, as well as by creating strategic opportunities and exceptional value for our clients and employees.”

Read the Original Press Release Here

About Akorbi
Akorbi is a U.S.-based company providing enterprise solutions that empower companies to achieve success in the global economy. These solutions include: technical and multilingual staffing, learning services, multilingual contact centers, video remote solutions, translation/localization and interpretation services. Our customer-driven solutions help companies establish or strengthen compassionate, human connections, between businesses, customers and employees, across languages, cultures and industries, in any modality, from any location. For more information, visit http://www.akorbi.com or call 1.877.4.AKORBI.

Over The Phone Interpretations (OPI)

phone translators

Telephone Interpretation Services

Akorbi provides real-time Over the Phone Interpreter Services (OPI) in over 150 languages. Our  Certified Over the Phone Interpreters are available 24 hours a day, 7 days a week and 365 days a year. Just call our live Interpreters today, and we can connect you with a credentialed phone interpreter in approximately one minute or less – on average in only 30 seconds.

We offer worldwide Over the Phone Interpretation Services (OPI). Through Akorbi you will benefit from custom billing with no one-time fees, service charges or monthly fees.

With Akorbi, you have access to a variety of Translation, Transcription, Remote Interpretation,  Face-to-Face Interpretation,Learning Services and Localization solutions to help you meet your global business needs. We’ll work with you to choose the best solution, or combination of solutions, to best support your project and maximize your budget.

How it Works.  What You Get.

When you need an certified interpreter, we are only a phone call away. All you have to do is:

  • Dial your dedicated assigned number.
  • Enter your access code.
  • Request the language you need.

You will have access to a secure client portal which gives you access to your call activity reports, language reports, surveys and much more.

  • No one-time fees, services charges or monthly fees.
  • Both U.S.-based and international call centers to effectively support your clients anywhere in the world.
  • Client relations and customer support departments.
  • Certified  language interpreters with at least 5 years of experience.
  • 24/7/365  Interpreter access in 60 seconds or less.
  • Support in more than 150 languages.
  • Quality control with online call monitoring, tracking and reporting.
  • United Multilingual Communications Platform (UMCP)– Akorbi’s Technology platform that is HIPAA compliant, secure and meets government-mandated privacy laws.
  • Dedicated customer support teams.
  • Service reviews to identify areas of performance improvement.
  • Seamless transition and assistance to move from other service providers to Akorbi.
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Set Up A Free Consultation/Quote

Akorbi provides large volume discounts, as well as Ad Hoc pricing, so you always get just the servicing you need…nothing more, nothing less. We would love to help you build a solution that matches your specific business needs.

Akorbi President and Co-Founder Joins Elite Circle of High Growth Business Owners

photo of Azam Mirza

Azam Mirza selected as one of QuantumShift’s Top Entrepreneurs of America for 2017 and invited to join exclusive development program

Azam joined fellow entrepreneurs for a rigorous learning, networking and collaboration program featuring peer-to-peer interaction, as well as instruction from academic experts and leading industry professionals. Those candidates who complete the program will become part of the Fellows Network and have ongoing access to a circle of peers offering support, insight, mentorship and development.

Being accepted into the program is both a significant business achievement and an opportunity to accelerate Akorbi’s growth plans. According to Azam, “This opportunity could not have come at a better time. We have aggressive plans to increase the value of our company and continue creating more jobs in underserved regions of the world. It’s very exciting to connect with other business owners and learn from their experiences. I also plan to share my many entrepreneurial lessons learned in growing a global company, which now employs almost 1,000 people in 17 cities around the world.”

As President and co-founder of the world’s 3rd fastest growing Language Services Provider, with 1,267% growth in the last five years, the Admissions Committee found Azam to be a strong candidate for the program.

“We were impressed by Akorbi’s fast growth in recent years under Azam Mirza’s strong leadership, and we believe it is vital to acknowledge and foster it,” said Brian Hughes, National Leader, KPMG LLP’s Private Markets Group. “Azam’s vision and impressive leadership skills, as head of a fast-growing, global company, are what we seek to cultivate in our QuantumShift program.”

Azam credits all members of the company’s leadership for helping him earn this opportunity.

According to Azam, “What makes our company and management team successful is that we all share the same values and vision, and we are also committed to achieving the same business goals. We are fortunate to have some of the brightest minds leading our company and taking it to the next level.”

This strong collaborative focus has yielded impressive and measurable results. In the last five years, Akorbi has grown rapidly through the addition of complementary services including learning services, multilingual contact centers, staffing and interpretation.

Read Original Press Release Here

Exclusive: These Are the 50 Fastest-Growing Women-Owned Companies in the U.S.

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Akorbi has snagged the No. 8 spot on the annual ranking of the fastest growing women-owned or led businesses released by the Women Presidents’ Organization (WPO) and American Express

The list, which is in its tenth year, ranks companies based on both percentage and absolute growth. To qualify, businesses must be privately-held, woman-owned or led, and have reached an annual revenue of at least $500,000 as of Jan. 1, 2012. The 50 companies generated a combined $7.2 billion last year, up from $75 million in 2007, the first year the list was compiled.

Top-ranked Orangetheory is followed by Pinnacle Group, an IT workforce solutions firm based in Dallas, which has remained in the No. 2 spot for the second year in a row. IT services firm Technology Concepts Group International, a newcomer to the list, was ranked No. 3.

Here is the full list of the 50 below:

  1. Orangetheory Fitness
  2. Pinnacle Technical Resources
  3. Technology Concepts Group International
  4. Morning Sun Financial Services
  5. CATMEDIA
  6. Contract Direct
  7. Xtreme Solutions
  8. Akorbi
  9. Maximum Games
  10. Contingent Resource Solutions
  11. Aden & Anais
  12. Nugate Group
  13. Atrium Staffing
  14. MYCA Material Handling Solutions
  15. Ivie & Associates
  16. TKT & Associates, Inc.
  17. Quality Business Solutions
  18. Merrimak Capital Company
  19. BrightStar Franchising
  20. The Revel Group
  21. Prim Construction
  22. Influenster
  23. TransPerfect
  24. CorAnet Corp
  25. Renogy
  26. Twelve, Inc.
  27. CA South
  28. Chas Roberts A/C & Plumping, Inc.
  29. Greene-Group
  30. Ampcus Inc.
  31. Schendel Mechanical Contracting Ltd.
  32. Innovation Office Solutions

Read the Original Article on Fortune.com

International Staffing: Building a Global Workforce the Right Way

Global Network Business

It’s no secret that identifying and hiring highly qualified candidates is one of the most important steps in building a successful company. But when your organization is ready to expand into new markets worldwide, finding the right talent becomes even more complicated. Hiring someone who lists a foreign language on their resume is never enough. In fact, the selection process is much more nuanced.

 

Four Key Factors to Investigate in Global Hiring

Language fluency—not just language proficiency—is essential for outward facing roles. A native English speaker may have studied a second language in school or college, but this doesn’t mean they can engage in a sophisticated discussion or negotiate a contract with C-suite executives in another country. Unfortunately, if an employee is unable to truly speak the business language of their target market, an employer may not even know that opportunities are being missed due to subpar communication.

Cultural expectations and customs are another area where there is no substitute for real world experience. For example, in Latin America the role of relationships and personal trust in business is completely different than the transactional approach in countries like Germany or Switzerland. Choosing a job candidate who knows how to behave in specific social and business settings helps ensure success.

Hiring locally might reduce issues with language and culture, but there can be other factors at play under the surface. Even regional differences can constitute a significant barrier in trying to build a strong presence in some nations. During the hiring process, identifying prejudices or allegiances that could hamper job performance is important.

What is the candidate bringing to the table? For roles like sales, networking is always a big part of the equation. In some countries, simply working hard isn’t enough to break into the “right” circles. A job candidate who already has strong connections within your target market would be a substantial asset.

Can a Global Staffing Partner Help?

As you can see, navigating the international hiring process can be very complex. A staffing agency may be able to step in and help fill the role of talent sourcing and recruitment. However, making the right choice in this area poses a challenge of its own. There are some simple ways to narrow down your search for the best agency to fill your global staffing needs. Here are a few questions to start with:

  • Does the agency offer other international and multilingual services, indicating a greater depth of resources?
  • Do they have global offices, or are they located only in one region?
  • What kind of research are they willing to do to learn about what your company needs?
  • What is their process for identifying the best candidates for a multilingual or international position?

How You Can Help the Staffing Process Along…

Of course, you also need to be prepared to provide information to help your selected staffing partner find the right talent. In addition to the standard job description and the desired level of industry experience, an agency needs to know:

  • The country/city the employee will be working in
  • Whether they will be working remotely from the U.S. or on location
  • The length of the engagement if extended travel or expatriation is required
  • What support will be available to the employee if working internationally
  • The types of internal and external interactions they will be expected to have in their assigned role

All of this information can help qualify or disqualify candidates more quickly, aiding your search for your next set of global employees.

The right multilingual and multicultural staffing partner can make your global expansion plans go much more smoothly. To learn more about making smart decisions for international hiring, contact our team of experts at Akorbi today.

About Akorbi:

Akorbi provides enterprise solutions that empower companies to achieve success in the global economy. It helps companies connect with employees, vendors and customers in over 170 languages 24×7, in any modality, from any location. Akorbi’s customizable, enterprise solutions include: technical and multilingual staffing, learning services, multilingual contact centers, video remote solutions, translation/ localization and in-person interpretation services.

www.akorbi.com | 214.256.9222

6504 International Parkway | Suite 1500 | Plano, Texas 75093

The Impact of Sourcing Responsibly in the Language Industry

business people writing

Have you ever wondered where the items you use come from or how they were sourced?  After all, most of the items we use daily come from different parts of the world – from coffee grown in South America to cell phones manufactured in Asia.

 

As we continue to use products from around the world, it’s important to consider whether these items are being sourced responsibly.  Unfortunately, not all products are. One shocking example of negligent sourcing is the China National Petroleum Corporation (CNPC) case in Chad.  The company hired thousands of local workers to drill for crude oil, which helped create a stronger economy.  However, they dumped oil into the countryside.  This blatant disregard for the safety and health of the community and workers, as well as the environment, led to the famous Chad vs. CNPC case.

The CNPC case is just one example of the repercussions of global irresponsibility. In the language industry, we see this irresponsibility when translators are paid two cents per word.  The reality is that the cost of a quality human translator, who is sourced responsibly, is fixed at real market value.

Unfortunately, the demand for cheap translations has led to trends such as crowdsourcing. With crowdsourcing, companies blast out translation projects to millions of translators, creating a bidding war. The translator who accepts the project first, at the lowest price, wins. In this process, there is clearly a complete disregard for sourcing responsibly and quality when the only goal is finding the lowest bidder.

Technology has allowed us to increase volume and improve productivity.  As a result, we’ve been able to reduce costs.  However, we still can’t justify paying a translator two cents per word.

I encourage companies to ask the tough questions such as:

  • How are these two cent languages being sourced?
  • Who is doing the work?
  • How are they able to do it so cheaply?
  • Where and how is the work being produced?

The impact of sourcing languages responsibly goes far beyond gross profit – it’s an investment in a translator’s livelihood. Offering exceptional translators fair market prices should be a constant goal. After all, talented translators are not a dime-a-dozen.  They should be treated and paid fairly.

So, as your translation prices continue declining, you may want to ask yourself:

  1. Is my global workforce paying a bigger price in regards to their health and wellness so we can offer drastically lower prices?
  2. Are we proud of the working conditions we provide our global workforce?

Most language companies rely on overseas operations due to the scarcity of qualified talent in the U.S. and certain parts of the world. In some countries, doing the right thing is enforced. For example, some countries require us to set an extra 150% aside from employee salaries in order to comply with government regulations that cover health insurance, taxes, yearly bonuses, vacations, safety, quality of life, time off, extra holidays, religious celebrations etc. Unfortunately, some shared economies are failing abroad due to the lack of compliance with these local laws.

What does sourcing responsibly require?

Sourcing responsibly requires several full-time team members to verify university degrees and references, provide training in fraud, waste and abuse, as well as to manage contract signing and language testing. They also have to confirm that the translator has experience in specific industries and specialization in certain topics.

Sourcing responsibly also requires paying invoices on time, trust coupled with respect, an impeccable work ethic for on-time delivery, communication and continuous quality improvement.

Quality takes glossaries, client feedback, workforce training and development, teamwork, leadership and motivation.  Quality also requires human resources and an amazing technology engine coupled with antivirus/security protection. Finally, quality takes storing your data in private servers that are government compliant. After all, quality affects much more than just the text – it affects the entire workflow process.

At Akorbi, we leverage our translator databases to provide translator performance feedback. Exceptional translators get the rankings they deserve, while less-than-perfect translators get lower tier rankings. We go to great lengths to take care of our community of translators.

Sourcing translators responsibly is by no means an easy task. But, it pays great dividends. It results in more consistent project quality and better quality of life for your global workforce.

Everyone wins when we put our people, and not our bottom line, first. I hope you join me in taking a stand as an industry to do what’s right and fair for the people we employ and contract.

____________________________________________________________________

About the Author:

Claudia Mirza is the CEO and co-founder of Akorbi, the second fastest-growing language services company in the world, according to Common Sense Advisory. What started as a home- based translation business has become a global company with 931 employees around the world. In addition to leading one of the fastest-growing companies in the world (with 1,267% growth in the last five years), Claudia is a published author in key industry publications, a sought-after speaker, an inventor with several patents-pending and a student at Harvard Business School’s Owner/President Management Program.

About the Co-Author: Caleb Boliver

Caleb Boliver is a Project Coordinator at Akorbi. He has a Bachelor’s degree in Critical languages International Studies with a certificate in Globalization, Internationalization, Localization and Translation (GILT) and a Post Editing Certificate.  While in school, Caleb studied in Russia for a summer at Voronezh University receiving a Russian course certificate. He also studied in Berlin, Germany with a University of Texas in Arlington led program where he received his German Certificate. Caleb also obtained a second bachelor’s degree in History Pre-law while at UTA and was awarded the 2016 Laverne Prewitt Excellence In pre-law Undergraduate Award in 2016.

About Akorbi:

Akorbi provides enterprise solutions that empower companies to achieve success in the global economy. It helps companies connect with employees, vendors and customers in over 170 languages 24×7, in any modality, from any location. Akorbi’s customizable, enterprise solutions include: technical and multilingual staffing, learning services, multilingual contact centers, video remote solutions, translation/ localization and in-person interpretation services.

www.akorbi.com

6504 International Parkway | Suite 1500 | Plano, Texas 75093

214.256.9222

Women Are Crucial For Job Creation

President Trump With Women Business owners
Trump pledged to “continue responding to the barriers faced by professional and enterprising women.”
Trump: "Women are crucial for job creation"
At a panel discussion with businesswomen, President Donald Trump pledged to address the barriers they face for the growth of their businesses.

Washington (Reuters) – President Donald Trump on Monday held a meeting with a group of women entrepreneurs , including four Latinas, in which he pledged to address the barriers they face to growing their businesses because “they are crucial to the creation of Jobs “.

“Empowering and promoting women in business is an absolute priority in the Trump Administration because I know how crucial women are as creators of jobs, role models, and leaders in all our communities ,” Trump told the group of 10 women , According to a transcript of the meeting.

At the round table, Trump noted that women are the main source of income for 40 per cent of households with children under the age of 15, and pledged to “continue to respond to the barriers faced by professional and entrepreneurial women,” including Access to capital, markets, and networks.

Trump said his government “will advocate for policies that support working families, including accessible and affordable childcare.”

Trump garnered praise last month for executive orders to encourage the inclusion of women in business and science, engineering and mathematics (STEM) careers.

However, she has also been criticized because her budget plan for fiscal year 2018 includes cuts that will hurt women.

Speaking to the newspaper, Colombian businesswoman Liliana Gil Valletta , one of the four Latinas invited to the meeting, praised that Trump has recognized the “important role that business plays in the hands of women” to create jobs and promote economic growth in the country.

“I felt I had a cordial desire to initiate an open dialogue and explore solutions to remove barriers that disproportionately affect women and minority entrepreneurs,” said Valletta, co-founder and chief executive of the company “Cien +.”

“I was proud to represent the voice of the fastest growing business segment in the country, which is Hispanic. I emphasized that we are rapidly becoming a minority nation, and if we do not fully embrace and empower our communities, the US will not achieve its full potential for growth and prosperity, “ he added.

Valletta said she shared with Trump her experience as a Colombian immigrant who came to the US at age 17 “with a student visa, a suitcase and no English.” Your company specializes in data analysis, consulting and marketing strategies.

The rest of the Latina entrepreneurs included Patricia Funegra,  founder and CEO of La Cocina VA , which offers technical and vocational training for immigrant women in the service sector; Dyan Medina Gibbens,   former Air Force chief executive of Trumbull Unmanned, a company specializing in the use of drones for energy sector research, and Claudia Mizra,  founder and chief executive of  Akorbi , Of calls and translation.

Four Latina businesswomen were invited to meet with Trump.

The meeting was also attended by Trump’s daughter, Ivanka, who at the invitation of the German government next month will represent the United States at a global summit in Berlin for the empowerment of women and economic development.

Read the original article here.

The Translators of the Future:
How Human Translators Can Work with Robots

animated picture of a human and a robot


As the translation industry evolves, the translators of the future will also have to evolve. This is the technology revolution and a time of transition – just like secretaries transitioned from typewriters to computers. The translation profession will not go away as long as we’re willing to adapt to new technology and way of doing things. Translators have to be willing to become technology integrators, moderators and multilingual content creators to continue being marketable.

 

The translators and project managers of the future will need to work with immense amounts of data, manipulate it and move it from one format to another while ensuring quality. They will need to be strong critical thinkers, communicators and problem solvers. This new generation will be well versed in technology and localization tools. I already see a major shift from the need for traditional human translation services to the need for content writers, trans-creators, content moderators, video editors, marketing researchers and much more.

My advice to professional translators is to master the art of becoming  exceptional at managing volume and technology. They need to consider learning more about XLIFF, an XML-based format created to standardize the way localizable data is passed between tools during a localization process and a common format for CAT tool files.

 

A noteworthy new trend is the increase of audio visual content. As a result, translators need to become proficient in translating audio visual content and in post-editing machine translations. Additionally, they will need to transition from working in isolation to collaborating with multiple translators.

Now that comprehensive content databases have been created for the popular languages, like English to Spanish, we must turn our attention to African, Asian and many other languages that still have not been recorded in content databases. These languages, which lack recorded content, arecalled the “long tail” of languages.

We must also focus our attention on rare language pairs such as translations from Spanish to Chinese, Spanish to Vietnamese, Chinese to Swahili, etc. I believe that the best way to predict future translations is by looking at trade routes such as Kenya and China, Vietnam and Colombia, as well as China and the Caribbean islands.

Due to the spike of mobile economies in India and Africa, technology companies are looking to obtain content for language pairs that have not been traditionally translated. The United States and Europe have been pioneers in multilingual content technologies but now the demand is looking to new emerging markets.

Clearly, the translation industry is quickly evolving in this new age of technology. It’s important for translators to prepare themselves for the inevitable changes and opportunities to come.

About the Author: Claudia Mirza

Claudia Mirza is the CEO and co-founder of Akorbi, the 3rd fastest-growing language service provider in the world. Claudia’s vision and leadership have led Akorbi to become the 8th fastest-growing woman-owned/led company in the world, according to the Women Presidents’ Organization and American Express, and the #501 fastest-growing company on the Inc. 5000 with 758% growth in the last three years. Claudia is a published author in key industry publications, a sought-after speaker, an inventor with patents-pending, a mother of two, a mentor and a philanthropist.

About the Co-Author: Caleb Boliver

Caleb Boliver is a Project Coordinator at Akorbi. He has a Bachelor’s degree in Critical languages International Studies with a certificate in Globalization, Internationalization, Localization and Translation (GILT) and a Post Editing Certificate.  While in school, Caleb studied in Russia for a summer at Voronezh University receiving a Russian course certificate. He also studied in Berlin, Germany with a University of Texas in Arlington led program where he received his German Certificate. Caleb also obtained a second bachelor’s degree in History Pre-law while at UTA and was awarded the 2016 Laverne Prewitt Excellence In pre-law Undergraduate Award in 2016.

About Akorbi:

Akorbi is a U.S.-based company with 930 employees around the world. It provides enterprise solutions that empower companies to achieve success in the global economy. It helps companies connect with employees, vendors and customers in over 170 languages 24×7, in any modality, from any location. Akorbi’s customizable, enterprise solutions include: technical and multilingual staffing, learning services, multilingual contact centers, video remote solutions, translation/ localization and in-person interpretation services.

Akorbi Partners with Vital Learning to Create Award-Winning Online Leadership Development Curriculum

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PLANO, Texas – December 15, 2016 – Akorbi is proud to announce that the Leadership Essential’s online curricula, designed and developed for Vital Learning, has earned several awards including:

  • International eLearning Association, “Best Mobile Learning” (GOLD)
  • Stevie Award, “Best New Product: Managerial Training” (GOLD)
  • Omni Awards, “Best Educational Video” (SILVER)
  • Best of Elearning! “Leadership Training” (Finalist – announcement of winners pending)
  • Best of Elearning! “Softskills Training” (Finalist – announcement of winners pending)

Akorbi was responsible for designing the online versions of Vital Learning’s Leadership Essential’s series, and for making them fully responsive on any browser, so training can take place anytime, anywhere.  The curriculum was originally designed by Vital Learning to help the company develop leaders across its organization, and the company partnered with Akorbi to take it to the next level, while also reducing training costs.

The new, customized curriculum includes the following five key differentiators:

  1. Learning by doing – exercises that enable learners to participate in the learning.
  2. Behavior modeling & skill practice – includes short scenarios, video and small group breakouts.
  3. Mobile-optimized, “bite-sized” learning.
  4. 5 to 8 modules per course with assessments.
  5. Responsive design.
  6. Accessible on any browser.
  7. Skill development over time – reinforcement tools to deepen learning.
  8. Low cost of ownership.

“I’ve had the pleasure of partnering with Akorbi for more than two years,” said Todd Macey, President of Vital Learning.  “Akorbi’s learning services professionals are passionate and highly-skilled, and they deliver (and over-deliver) quality solutions they stand behind. I highly recommend working with Akorbi’s world-class team.”

“Our partnership with Vital Learning allows Akorbi to offer award-winning leadership and management training that seamlessly integrates into any learning management system, so it can be quickly and easily distributed and accessed by team members,” said Matthew Casey, Ph.D., Assoc. Vice President of Akorbi’s Learning Services Division.  “We’re thrilled by the recognition this online curriculum has received world-wide, and we’re excited to offer it as a customized training solution.”

About Akorbi

Akorbi offers global and multilingual business solutions in more than 170 languages to some of the largest companies in the world. The company offers a full range of language, localization and global marketing solutions, including: professional staffing, translation, interpretation, multilingual call centers, business process outsourcing, video remote technologies, sign language interpretation, alternate formats, transcription, eLearning and eDiscovery. The company holds several certifications including ISO 9001:2008, ISO 13485:2003, EN 15038:2006 and M/WBE Certification.  For more information, visit www.akorbi.com or call 1.877.4.AKORBI.