Frequently Asked Questions (FAQs)
No, you will need to create new credentials for Propio ONE. If you have an account manager, they can help you set this up. Otherwise, please follow the instructions on the Propio ONE login page or contact support at clientservices@propio-ls.com.
Access to historical data may change as we transition from ADAPT. Currently, you can still view your information, but this might change. We suggest saving or exporting any essential data. For more details, contact your account manager or support.
Your account manager will continue to be available for support. If you don't have one, you can contact our support team at clientservices@propio-ls.com.
The services provided by Akorbi will continue, though some processes may be adjusted as part of the transition. For specific details, please check with your account manager or reach out to support.
You may need to update your billing and payment information. If you have an account manager, they can assist you. For others, please check the billing section on Propio ONE or contact support.
For any issues, your account manager remains your primary contact. If you do not have one, use the support options provided above.
Not migrating could result in losing access to ADAPT and its associated services once the platform is phased out. Setting up your Propio ONE account promptly is recommended.
